RESOURCES
Turn the frameworks into action.
Practical whitepapers, playbooks, eBooks, templates, and research for leaders working across Customer Education, Customer Marketing, AI, and post-sales. Start with an idea, then take the tool into your team.
RESEARCH 🔹INSIGHT BRIEF 🔹COMING SOON
Connect engagement signals to business outcomes.
FROM LEARNING TO LOYALTY: HOW CUSTOMER EDUCATION DRIVES ENGAGEMENT, ADOPTION, AND RETENTION
A concise research-driven look at how customer engagement, community participation, education behavior, and renewal signals can be evaluated together.
RESEARCH🔹INSIGHT BRIEF🔹IN PROGRESS
The question for Customer Education (CEd) and Customer Marketing is "is it moving the needle?"
CUSTOMER ENGAGEMENT AS A HEALTH SIGNAL
The 2026 CEd/CM Analytics Series is a monthly roundtable designed to help Customer Education and Customer Marketing leaders identify the metrics that matter, capture them effectively, and turn engagement data into insights the broader business can use. Across the year, participants explore how to integrate CEd and CM data into Customer Health Scores, improve programs through continuous analysis, and demonstrate their impact on retention and ROI.
DISCUSSION🔹VIDCAST 🔹FREE
Customer Education and Customer Marketing as scale engines to Customer Success.
MIXOLOGY ON YOUTUBE
Mixology explores what happens when Customer Education and Customer Marketing stop operating as separate functions and start working together as engines for customer success, growth, and long-term value.
DISCUSSION🔹VIDCAST 🔹FREE
Move beyond reactive silos and build a seamless, data-driven customer lifecycle.
THE POST SALES ALLIANCE ON YOUTUBE
Join our community for practitioner-led conversations across Customer Success, Product, Customer Marketing, Support, and Education as we tackle the real operational challenges shaping customer experience in 2026.